FAQ
Q. Who is behind The Paper County?
Hi, I'm Honami! I became the new owner of Paper County in July 2024. I'm excited to carry on this lovely small business and bring my own fresh touch to it. Although I'm new to running a business, I'm dedicated to providing a delightful shopping experience and offering high-quality products. My goal is to add my unique flair while keeping the spirit of Paper County alive.
Q. What products can you find at The Paper County?
Paper County offers a range of stationery items like notebooks, notepads, and stickers, as well as lifestyle products, including uniquely decorated and handcrafted drinkware and tote bags. We carefully select designs from outside Switzerland to bring a touch of fun, cuteness, and positivity to your everyday life.
Q. Where can you find The Paper County?
We're located in the town of Sion, in the heart of Valais, Switzerland!
Q. Do you offer worldwide shipping?
Currently, we ship to the EU, UK, and Switzerland only. Please note that shipping to EU countries may incur import taxes, customs duties, and fees imposed by the destination country, which will be the responsibility of the recipient. If you have any questions about our delivery service or want to know more about shipping to a specific location, just send us a message—we're happy to help! We aim to provide fast and reliable shipping so you can enjoy your Paper County goodies as soon as possible.
Q. What are the shipping options?
We ship all domestic and international orders via Swiss Post. Orders are processed within 2-4 working days, and we offer free shipping on orders over 45 CHF within Switzerland. Domestic parcels typically arrive within 2-3 days after dispatch, while international delivery times vary depending on the destination. For your peace of mind, all international shipments include tracking.
We also offer a 'fragile insurance' option to cover your orders in the rare case of loss or damage. Please note that our shipping policies and offers may change, so check our General Terms and Conditions (GTCS) for the latest information.
Q. I would like to return my order. How do I do that?
If you're not completely satisfied with your purchase, you have 7 days from receiving your order to let us know you'd like to return it. Please make sure the product is in its original packaging, unused, and in the same condition as when you received it. Note that return shipping costs are the responsibility of the purchaser.
Feel free to keep any free stickers included in your package—they're yours to enjoy!
To return your items, please send them to:
The Paper County
Avenue de la Gare 13
1950 Sion
Valais, Switzerland
Once we receive your returned product, we'll inspect it to confirm the condition. If everything checks out, you have two options:
Refund: We'll issue a full refund to your original payment method.
Voucher Code: We can provide a Voucher Code via email for use on future purchases.
Please note that our return policy offers these two options only; we do not provide other forms of compensation. For more details, please refer to our General Terms and Conditions (GTCS).